Role & responsibilities

- End-to-End Shipment Management: Manage the entire lifecycle of ocean shipments, including booking at origins, tracking, and ensuring timely delivery.
- Issue Identification and Resolution: Proactively identify operational or service issues and collaborate with relevant stakeholders to address them effectively.
- Customer Communication: Address internal and external customer queries, concerns, and requests regarding shipments, billing, status updates, services, carriers, etc. Escalate complex issues as necessary.
- Freight Operations Expertise: Demonstrate expertise in managing both free-hand and nomination shipments, ensuring effective handling and timely execution.
- Consolidation Knowledge: Possess a strong understanding of consolidation practices to optimize freight operations and reduce costs where applicable.
- Liner and Supplier Coordination: Liaise with liners and suppliers to secure vessel bookings and schedule shipments effectively.
- Container Management:



Coordinate container stuffing or loading activities, ensuring compliance with regulations and organizational requirements across various locations (Factory, CFS).
- Stakeholder Management: Oversee interactions with surveyors, carting staff, customs officers, and other relevant parties to facilitate smooth operations.
- Invoicing and Financial Oversight: Create, process, and review invoices for operational accuracy. Collaborate with customers to address inquiries and facilitate timely payments.

Preferred candidate profile

- At least 8+ years managing export ocean freight shipments from India with exposure to documentation and operational process
- Team Handling.
- Good Knowledge of all Freight Forwarding department.
- Accurate and able to produce quality work
- Comprehensive knowledge of LCL and FCL products, competitors in the market, key leverages for product growth, etc.

📌 Manager - Ocean Operations (Mumbai)
🏢 Galaxy Cargo Services- A DP World
📍 Mumbai