At Techture, we are seeking an experienced Assistant Manager - IT Operations to oversee and manage day-to-day IT operations, infrastructure, systems, network services, end-user support, and IT service delivery. The role will be responsible for ensuring the availability, reliability, security, and performance of the organisations IT infrastructure while supporting business operations and maintaining effective IT processes and controls.

Key Responsibilities

IT Operations Infrastructure

- - Manage day-to-day IT operations, infrastructure, systems, and technology services across the organisation.
- Ensure high availability, performance, and reliability of servers, networks, systems, applications, and IT infrastructure.
- Monitor IT infrastructure and proactively identify and resolve operational issues.
- Manage installation, configuration, maintenance, upgrades, and lifecycle management of IT hardware and software.
- Ensure proper documentation of IT infrastructure, configurations, assets, and operational procedures.
- Coordinate with internal teams and external service providers for infrastructure-related requirements.

Network Systems Administration

- - Manage and maintain LAN, WAN, Wi-Fi, VPN, firewalls, switches, routers, and other network infrastructure.
- Ensure secure and reliable connectivity across offices and remote users.
- Manage Windows/Linux servers, cloud infrastructure, storage, backup systems, and related IT services.
- Monitor system performance, capacity, availability, and uptime.
- Implement appropriate system hardening, patching, and configuration standards.
- Troubleshoot network, server, hardware, software, and connectivity issues.

IT Service Management Support

- - Oversee IT helpdesk and end-user support activities to ensure timely resolution of incidents and service requests.
- Establish and monitor IT service-level agreements (SLAs) and response/resolution timelines.
- Manage incident, problem, and change management processes.
- Escalate critical technical issues and ensure timely resolution.
- Identify recurring IT issues and implement preventive measures to improve service quality.
- Ensure effective IT support for employees across locations and functions.

IT Security Access Management





- - Implement and maintain IT security controls in coordination with the information security function.
- Manage user accounts, access permissions, privileged access, and employee onboarding/offboarding access.
- Ensure timely patching, antivirus/EDR deployment, endpoint security, and system updates.
- Support implementation of security policies, access controls, and IT security best practices.
- Monitor and address security-related IT operational issues and vulnerabilities.
- Coordinate with cybersecurity teams during security incidents and investigations.

Backup, Disaster Recovery Business Continuity

- - Manage and monitor backup solutions for critical systems and business data.
- Ensure regular backup verification and restoration testing.
- Support disaster recovery and business continuity planning for IT infrastructure.
- Maintain appropriate recovery procedures and documentation.
- Coordinate recovery activities during major IT outages or infrastructure incidents.

IT Asset Vendor Management

- - Manage the complete lifecycle of IT assets including procurement, allocation, maintenance, replacement, and disposal.
- Maintain accurate IT asset inventory and ensure proper asset tracking.
- Coordinate with vendors, service providers, and technology partners for IT products and services.
- Evaluate vendor performance against agreed SLAs and service requirements.
- Support procurement, budgeting, renewal, and cost optimisation of IT infrastructure and services.

IT Policies, Processes Compliance

- - Develop, implement, and maintain IT operational policies, procedures, standards, and documentation.
- Ensure adherence to IT governance, security, and compliance requirements.
- Support internal and external IT audits by providing required documentation, evidence, and operational information.




- Maintain IT records, asset registers, access logs, configuration documentation, and service reports.
- Identify opportunities to improve IT processes, controls, efficiency, and service delivery.

Team Leadership

- - Lead, mentor, and manage the IT operations and support team.
- Allocate tasks and monitor team performance, productivity, and SLA adherence.
- Conduct regular reviews of operational issues, service requests, and infrastructure performance.
- Provide technical guidance and support to team members.
- Promote a customer-focused and service-oriented IT culture.

Business Stakeholder Support

- - Work closely with HR, Finance, Administration, Business Development, Project, and other functional teams to understand and address IT requirements.
- Support technology requirements for new offices, projects, employees, and business initiatives.
- Provide IT support for meetings, events, presentations, and critical business activities.
- Communicate IT issues, risks, planned maintenance, and major incidents to relevant stakeholders and management.
- Contribute to IT strategy, technology planning, and infrastructure improvement initiatives.

Required Qualifications

- - Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field.
- 5+ years of experience in IT Operations, Infrastructure, Systems Administration, or IT Service Management.
- Prior experience in a supervisory or team-lead capacity preferred.
- Strong knowledge of IT infrastructure, networking, systems administration, endpoint management, and IT support.
- Experience managing IT vendors, assets, incidents, service requests, and operational processes.
- Strong troubleshooting and problem-solving skills.
- Valuable understanding of IT security, access management, backup, and disaster recovery practices.
- Strong communication, stakeholder management, and team leadership skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager /Manager - IT Operations (Noida)
🏢 Techture
📍 Noida