Role: Lead ServiceNow Developer
Location: Pune, Gurgaon & Bangalore
Experience: 8 to 10 Years
Immediate Joiners Only
US shift (5:30 PM – 2:30 AM)

Technical Leadership
• Lead the design, development, and deployment of ServiceNow solutions across multiple modules.
• Serve as the primary technical lead for complex platform enhancements and transformational
initiatives.
• Provide technical direction and establish development standards, best practices, and code quality
guidelines.
• Conduct architecture reviews, design reviews, and code reviews.
• Mentor developers and support capability growth across the platform team.
Solution Development
• Independently analyze business requirements and translate them into scalable technical solutions.
• Develop and maintain custom applications, workflows, integrations, and automation capabilities.
• Configure and customize ServiceNow using:
o Flow Designer
o Integration Hub
o Business Rules
o Script Includes
o UI Policies
o Client Scripts
o Catalog Items
o Record Producers
o Service Portal
o Agent Workspace
Platform Engineering




• Design and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and
Integration Hub.
• Support platform upgrades, patch management, and release deployments.
• Optimize platform performance, maintainability, and scalability.
• Drive technical debt reduction and platform modernization initiatives.
Collaboration & Delivery
• Partner with Business Analysts, Architects, and Business Stakeholders to define solutions.
• Lead technical workshops and solution discussions.
• Provide effort estimates and delivery planning support.
• Support production incident resolution and root cause analysis.
Governance & Compliance
• Ensure solutions align with enterprise architecture standards and ServiceNow best practices.
• Follow security, audit, compliance, and change management processes.
• Contribute to platform documentation, knowledge management, and operational excellence
initiatives.
Required Exper

📌 Lead ServiceNow Developer (India)
🏢 Innova ESI
📍 India