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Experience: 1+ yrs
Location: India, Remote (India)
Job Type: Full-time
We are looking for a proactive and technically curious Technical Customer Support Specialist to provide high-quality support to customers using a up-to-date SaaS and web technology platform. The role combines customer service, technical troubleshooting, issue investigation, and knowledge management.
The ideal candidate will be comfortable supporting customers through written channels, understanding common web technologies, diagnosing technical issues, and knowing when and how to escalate more complex problems. Robust communication, attention to detail, and a genuine interest in the contemporary web are essential.
Key Responsibilities
Provide frontline technical support through email, web forms, Slack, and other customer communication channels.
Resolve customer issues related to:
Account access, setup, and identity
Billing and plan-related queries
DNS, SSL, and custom domain configuration




Basic build and deployment issues
Redirects and site configuration
netlify.toml or similar configuration issues
Form submissions and related functionality
Self-service plan changes
Diagnose technical issues independently using logs, documentation, troubleshooting tools, and available resources.
Read and interpret build logs, error messages, and basic technical configurations to identify potential causes.
Use AI-assisted triage and automation tools responsibly to improve ticket classification, routing, diagnostics, and resolution workflows.
Identify issues that require escalation and provide complete context to senior technical teams.
Document troubleshooting steps, findings, error details, customer environments, and escalation information clearly.
Identify recurring customer issues and trends and recommend improvements to documentation, workflows, and product experiences.
Create and maintain internal support documentation, tr

📌 Technical Support Specialist (India)
🏢 Weekday AI
📍 India