1. Facility Operations Management

- Manage end-to-end administrative and facilities operations across two or more facilities during night shift.

- Ensure all critical infrastructure (power, HVAC, utilities, UPS) are operational.

- Conduct periodic facility rounds and audits to identify and mitigate risks.

- Ensure adherence to SLAs, SOPs, and compliance standards.

2. Building Management System (BMS) / Critical Systems

- Monitor and manage BMS systems for HVAC, electrical, and utility performance.

- Track alarms, alerts, and system failures; initiate immediate corrective action.

- Coordinate with engineering teams/vendors for breakdown resolution.

- Maintain logs and incident reports for all critical events.

3. Transportation Management

- Oversee employee transportation operations during night shift.

- Ensure timely cab availability, route optimization, and vendor performance.

- Monitor real-time transportation tracking systems.

- Handle escalations related to safety, delays, or driver issues.

- Ensure compliance with safety protocols (especially for night travel).

4. Cafeteria / Food Services

- Supervise cafeteria operations during night hours.

- Ensure food quality, hygiene, and availability as per company standards.

- Coordinate with vendors for replenishment and complaint resolution.

- Conduct hygiene audits and ensure FSSAI / internal compliance adherence.

5. Security Operations

- Oversee end-to-end security operations across facilities.

- Monitor access control systems, CCTV surveillance, and incident logs.

- Ensure deployment and effectiveness of security personnel.

- Respond to emergencies (fire, medical, safety threats) as first point of contact.

- Ensure adherence to physical security protocols and audit requirements.

6. Vendor & Stakeholder Management

- Manage multiple vendors (transport, cafeteria, security, housekeeping, technical).

- Track vendor performance against SLA/KPIs.





- Ensure quick turnaround for incidents and service requests.

- Coordinate with internal stakeholders (HR, IT, Admin leadership).

7. Incident & Escalation Handling

- Act as the single point of contact (SPOC) for all night shift escalations.

- Handle emergency situations and ensure timely resolution.

- Document incidents, root cause analysis, and preventive actions.

- Escalate critical issues to leadership as per defined matrix.

8. Compliance & Audit

- Ensure compliance with safety, statutory, and corporate policies.

- Maintain logs, reports, and documentation for audits.

- Support internal/external audits and inspections.

9. Reporting & Documentation

- Prepare and share shift reports, dashboards, and incident summaries.

- Maintain records of breakdowns, incidents, and vendor issues.

- Track KPIs for facilities performance.

Required Skills & Competencies

- Robust knowledge of facility operations, BMS, and infrastructure systems

- Experience in handling night shift operations and critical incidents

- Good understanding of transport logistics and security protocols

- Vendor management and stakeholder coordination skills

- Strong problem-solving and decision-making ability

- Ability to work under pressure and manage emergencies

- Good communication and reporting skills

Qualifications & Experience

- Bachelor’s degree in Administration / Engineering / Facilities / Operations

- 3–5+ years of experience in Facilities Management / Administration

- Experience in managing multiple sites and night operations preferred

- Exposure to BMS / CAFM tools is an added advantage

Key Performance Indicators (KPIs)

- Zero critical downtime incidents

- Transportation adherence & safety compliance

- Cafeteria quality & hygiene scores

- Security incident response time

- SLA adherence across vendors

- Audit compliance scores

Additional Requirements

- Willingness to work in night shifts (24/7 environment)

- Strong emergency response capability

- High level of accountability and ownership

📌 Facilities Admin (Hyderabad)
🏢 Zelis Healthcare
📍 Hyderabad