As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 workplace, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
- Provide expert technical support for incident, problem, and change management across IT network technologies.
- Analyze and resolve production network issues while coordinating with cross-functional technical teams.
- Administer service requests and execute network changes for escalated or priority incidents.
- Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
- Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
- Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
- Mentor junior team members and provide technical guidance in network security practices.
- Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.
You have:
- Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
- 12+ years of experience in network services within complex environments
- Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers
- Proficiency in authentication protocols like RADIUS, TACACS, and LDAP
- Strong problem-solving skills and attention to detail
- Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)
It would be nice if you also had:
- Relevant certifications (e.g., ACCP, ACMA, ACCX)
- Knowledge of scripting and automation tools for network management
- Experience in configuration and management of Cisco ISE
Advanci
📌 Technical Support Specialist (India)
🏢 NOKIA
📍 India