Career Area:
Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:
Role Definition
- Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.

Responsibilities
- Governs dealer execution of several strategically significant Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
- Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption.




- Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly.
- Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience.

Competency Descriptors
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

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- Level Working Knowledge:
- Communicates the importance of customer needs/expectations and commits to resolving them.
- Researches and verifies customer needs and expectations.
- Solicits customer satisfaction feedback and acts on improvement opportunities.
- Helps link organizational objectives to customer needs and expectations.
- Meets regularly with customers to understand

📌 Digital Operations Representative (Delhi)
🏢 Caterpillar
📍 Delhi