Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Location: Pune

Duties & Responsibilities:
- Handle Refunds Queues (GDS, LCC, BSP link)
- Manage non show tickets
- Manage ADMs/ACMs
- Manage billing issues (Extra refunds, Ret errors)
- Contact Airlines & Providers for different issues.
- Analyze and propose solutions for task optimizations & automations
- 24*7 shift

Requirements:
- At least one year experience as a Travel Agent
- Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)




- Documented experience in reading and interpreting airline fare rules.
- Knowledge of processing GDS and BSP refunds is a must.
- Experience in working with KPIs and deadlines
- Experience in analyzing data and producing reports
- Troubleshooting skills & analytical problem-solving skills.
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Good attention to detail
- Well organized, persistent with multitasking skills
- Competent quantitative skills (positive in calculations)

Critical Competencies:
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
- Strong communication with time management skills
- Ability to self-motivate and take initiative
- Analytical and data driven thinking
- Attention to detail
- Self organized with good time management
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📌 Agent-refunds (Pune)
🏢 Etraveli Group
📍 Pune