JD for Customer Support Associate

Job Title: Associate, Customer Support Department

Work Location: Coimbatore preferred

About Bright Bridge

We are a faster growing business in the healthcare and Real Estate industry. Our brand mainly focuses on building better health for tomorrow.

We are looking for a talented customer support person who can connect well with the customers and our brand.

Responsibilities:
- Researching product details or company policies to answer questions
- Processing orders, including collecting shipping information and processing payments
- Providing information about products and services including pricing, availability, delivery options, and order status
- Responding to questions about products, shipping, returns, exchanges, and other topics
- Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify
- Answering questions about products, shipping rates, billing issues, return policies, etc.
- Creating and maintaining records of customer interactions with the company or its affiliates
- Handling returns, exchanges,



and other customer service issues related to online purchases

Required Skills and Qualifications
- Graduate Degree is Mandatory
- Proven customer service experience of 2 years, preferably in an real estate setting
- Exceptional written and verbal communication skills
- Strong time-management skills and multitasking ability
- Proficient in Microsoft Office, with aptitude to learn new software and systems
- Solid interpersonal skills

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Commuter assistance
- Health insurance
- Paid time off

Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- Are you an Immediate Joinee?

Experience:
- Customer service: 3 years (required)
- Customer Service in Real estate: 2 years (required)

Language:
- English (

📌 Customer Support Associate (Coimbatore)
🏢 Bright Bridge Infotech
📍 Coimbatore