Key Responsibilities1️ Guest Experience & Engagement
- Welcome guests with traditional and personalized gestures.
- Conduct resort orientation and explain regenerative initiatives.
- Handle guest requests, preferences, and special occasions.
- Ensure proactive service recovery and complaint resolution.
- Maintain guest history and preference records for repeat visits.
2️ Pre-Arrival & Arrival Planning
- Plan curated experiences (safaris, wellness sessions, local village visits).
- Coordinate with Housekeeping and F&B; for room readiness and amenities.
3️ Regenerative & Sustainability Communication
- Educate guests about property sustainability initiatives.
- Encourage participation in plantation drives, nature walks, and local engagement programs.
- Promote responsible tourism practices within the forest ecosystem.
4️ Interdepartmental Coordination
- Work closely with Front Office, Housekeeping, F&B;, and Maintenance.
- Ensure smooth VIP movements and event coordination.
- Escalate operational issues promptly to management.
5️ Guest Feedback & Reporting
- Collect real-time feedback and ensure high online ratings.
- Monitor guest satisfaction scores and service recovery reports.
- Maintain daily guest movement and special request reports.
Job Types: Full time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
Application Question(s):
- Are You a Hotel Management Graduate ?