Issue Resolution: Addressing customer complaints, troubleshooting product/service problems, and providing practical, step-by-step solutions.
- Documentation & Data Management: Maintaining accurate and detailed records of customer interactions, transactions, and feedback within Customer Relationship Management (CRM) software like Salesforce, Zendesk, or Freshdesk.
- Cross-Functional Collaboration: Working with technical, billing, or logistics departments to escalate and resolve complex or recurring issues.
- Feedback Collection: Gathering customer insights through surveys and feedback loops to help internal teams improve products and support processes.
- Product Knowledge: Maintaining an in-depth understanding of the company's offerings to provide accurate information and guide customers in their decision-making.

Key Skills & Qualifications
- Communication: Excellent verbal and written skills,



often required in English and relevant regional languages.
- Soft Skills: High levels of empathy, patience, active listening, and the ability to remain calm in high-pressure situations.
- Technical Proficiency: Experience with CRM tools, ticketing systems, and basic office software (MS Office).
- Problem-Solving: Robust analytical thinking to identify root causes and provide creative, customer-friendly solutions.
- Education: Typically requires a Bachelor's degree (often in Business, Administration, or Communication), though some entry-level roles accept high school diplomas.
- Age criteria 18 to 29 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Support Executive (Madhapur)
🏢 Ansi ByteCode
📍 Madhapur