Company Description
Upwork is the world's largest marketplace and we support businesses connecting them with Independent talent from all across the globe.

One of our clients; an American multinational technology company, is in search of a English speaking M365 Technical Advisor.

We are seeking a skilled and experienced Microsoft 365 Technical Support Advisor - Engineer to gather insights, detect bugs and feature improvements and create guidelines and readiness for new products. This position requires 40 hours availability per week (Monday-Friday) from 1 PM - 9 PM UTC and makes hourly payment.

The Microsoft 365 Technical Support Advisor - Engineer will also provide technical support and advice to our customers and help them with the New Product Playbook.

The Microsoft 365 Technical Support Advisor - Engineer will gather insights, bugs, and other type of feedback.

With the information gathered, the Microsoft 365 Technical Support Advisor - Engineer will help to create readiness, wikis, Q&A; and the guidelines on how to use the current products.

Initial input would be through a teams channel.





Core Responsibilities:
- Review the feedback provided about new products.
- Identify the type of insights we have gathered on the teams channel.
- Track insights and identify bugs.
- Help creating readiness, guidelines and Q&A.;

Skillset Required:
Freelancers will attend customer in English language. The freelancer will have at least 2 years of experience in one or more of the following areas:
- Microsoft 365 administration,
- Microsoft 365 consultancy,
- Microsoft 365 deployment
- Microsoft 365 migration
- Microsoft 365 technical support
- The freelancer will have a solid general understanding of Microsoft 365 workloads and additionally be specialized (deep dive) in at least one of the following workloads:_
- _
Microsoft Exchange Online_
- _ Microsoft SharePoint Online_
- _ Microsoft Teams_
- _ Microsoft Office_
- _ Microsoft One Drive for Business_
- _ Microsoft Identity Manag

📌 Administrator- New Product Playbook (Bengaluru)
🏢 Upwork
📍 Bengaluru