Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT workplace.
ACS is industry-leading expertise with the highest customer satisfaction to support organization’s business every step of the way.
- Available to work in 24X7 capability.
- Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning.
- Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc.
- Strong DBA skills and relevant working experience with Oracle Database 11g and 12c.
- Experience implementing high availability features of Oracle Database.
- Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
- Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage.
- Sharp technical troubleshooting skills.
- Good understanding of support processes.
- Ability to manage escalated technical situations & develop action plans.
- Ability to spot proactive services that benefit of customer.
- Ability to facilitate issues with Development and Support.
- Strong analytical skills.
- 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer.
- BE/BTech and/or MS in Computer Science or equivalent preferred.
- Oracle OCP DBA / OCI / ADB Certification - Preferred.
- Travel will be required to the client locations.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsibl
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