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About This Opportunity
We are looking for an experienced Problem Manager to lead end-to-end problem management activities for the IP Core and Mobile Packet Backbone Network (MPBN) domain. The ideal candidate should have strong technical knowledge of IP/MPLS networks, excellent analytical and stakeholder management skills, and experience driving root cause analysis and permanent corrective actions to improve network stability and service availability.
What You Will Do
End-to-end Problem Management – Own the full lifecycle from incident analysis to resolution
Root Cause Analysis & RCA – Identify why problems occur and implement lasting fixes
Cross-functional Coordination – Work with Operations, Engineering, Vendors, and Customers
Service Improvement – Monitor trends and drive efficiency initiatives
Documentation & Knowledge Management – Maintain problem records and best practices
What You Will Bring
The role demands solid knowledge of:
IP/MPLS networking fundamentals (routing, switching, BGP, OSPF, IS-IS)
Mobile Packet Backbone Network operations




Network monitoring tools and fault management systems
ITIL Problem Management processes
Linux/Unix environments
Bonus: Scripting/automation skills (Python, Shell, Ansible)

Experience & Qualifications
10+ years in telecom/IP network operations
24x7 environment experience (NOC or Managed Services)
Solid problem-solving and stakeholder management abilities
Certifications: ITIL Foundation/Intermediate and CCNP/CCIE preferred
All academic credentials must be from recognized and accredited institutions and are further subject to verification
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft

📌 Problem Manager- IP Core (Noida)
🏢 Ericsson
📍 Noida