Job Details:

Designation: Process Specialist

Job Level: JL 3A

Work location: Bangalore (Work from Office)

Exp: 2-4 years

Notice Period: Immediate - 15 days

Shifts: Night shift

Note: International Client Experience is mandatory.

- This role requires ability to perform Qualitative and Quantitative Research and good Analytical skills to interpret and make sense of data/ information in hand
- Understand client query and their requirements
- Perform Root Cause Analysis and drive Process Improvements

Required Skill Set:

- Excellent comprehension and articulation skills.
- Knowledge of industry activities - particularly Instruments like Fixed Income, Forex, Derivatives, Futures and Options etc.
- Strong attention to detail.
- Excellent communication, organization, interpersonal planning, and analytical skills.
- Deadline and detail oriented.
- Ability to work independently in a high-pressure environment.
- Aptitude for detail and a commitment to accuracy.
- A solid understanding of the security market and fixed income operations, is beneficial
- Self-motivated, ability to multi-task and complete tasks upon assignment.
- Good analytical skills with a logical mind-set.
- Has proven ability to interact with multiple internal and external functions, including clients and stakeholders.
- Must be able to analyze and interpret the data/numbers.
- Flexible team player and ability to multitask and flexible to work additional hours, when needed.

Key Responsibilities / Duties:





- Support Fixed Income Process to ensure accuracy and completeness of available data.
- Gain understanding of core processes to better comprehend/identify potential process efficiencies.
- Work as part of a team, ensuring SLAs (Service Level Agreement) is met and maintained, and escalating issues to Managers.
- Weekly connect with the client to discuss on the overall performance.
- Ability to document the procedures, develop training plans and other business process relevant documentation.
- Should be able to provide training to the recent joiners.
- Should act as a QC analyst when needed.
- Contribute to overall team progress via huddles/ ideas / initiatives / training and development.
- Plan and organizes own work and keeps the Managers informed of status and activities.
- Ensure that the Daily/Weekly/Monthly reports are delivered.
- First point of contact on subject matter questions.
- Conducting One on One meeting with the team members.
- Performance Review discussion.
- Provides training/ guidance to new members in the Team and assist the Managers in executing the Development Plans of the new members; may perform some tasks when required.

Interested candidates please share your updated resume and below details to [email protected]

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📌 Hiring For Process Specialist (Fixed Income, Derivatives) Exp: 2-4 yrs (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru