Outbound Specialist - (US Process)

About the Role: - We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and a positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payment queries, and more. This is a full time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position

Core Responsibilities:

- Make outbound and Inbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to our clients, explaining possible solutions, and ensuring that clients feel supported and valued
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Maintain and update customer information as necessary in database
- Escalates calls to supervisor when necessary and appropriate
- Responsible for making outbound calls and regular follow up on leads assigned
- Ensure Zero compliance issues in terms of call quality




- Make outbound and Inbound calls to prospective clients and convert them into customers

Desired Qualifications: -

- Minimum 2 years of experience in Outbound calling Overall
- 4+ years of experience in BPO industry
- Excellent verbal communication skills, Team player, Attention to detail,
- Problem-solving skills
- Exceptional customer service, active listening, and verbal & written communication skills, and professional phone voice
- Understanding of company products, services, and policies Proficiency with computers, especially with CRM software, and strong typing skills
- Strong time management and decision-making skills
- Adaptability and accountability
- Organizational skills including the ability to multitask, set priorities, and follow up promptly
- Should be flexible with night shifts Positive attitude and proactive approach
- Strong time management and decision-making skills

Company Background: - Silvermine Group is a 15-year-old SaaS Company that's building E-commerce, SaaS companies in the cloud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers interests first. Software Product offering from

Silvermine Group eform2290 and emcs150 Company

URL: https://www.silverminegroup.com

📌 Customer Support Representative (Bengaluru)
🏢 Silvermine
📍 Bengaluru