About the Role

We are hiring a Lead Follow-Up Executive to work exclusively on inbound leads for a US-based dental clinic. Leads come in through the clinic's website, Meta (Facebook/Instagram) ads, and other social channels. Your job is to reach out fast, qualify the lead, and get them booked for an appointment. This is a revenue-facing role: every lead you convert is a new patient for the clinic, so speed and follow-through matter more than script-reading.

Key Responsibilities

- Call, text, and email new leads from the website and Meta Business Suite within minutes of arrival.
- Monitor the dashboard for missed calls on marketing tracking numbers (website, Meta, Google Ads) and call back patients the front desk hasn't reached, particularly after-hours.
- Qualify leads and coordinate with the front desk to schedule appointments.
- Run structured follow-up sequences for leads who do not answer or book on the first attempt to ensure no lead is dropped.
- Log every interaction, outcome, and lead source correctly in the dashboard for accurate reporting.




- Coordinate with the clinic's front-office team via email/chat regarding scheduling, rebooking, and no-shows.
- Flag lead-quality or ad-source issues back to the marketing team.
- Hit weekly targets for response time, contact rate, and qualified leads.

Requirements

- Fluent, confident spoken English with a neutral, easy-to-understand accent (this is the most critical requirement).
- Comfortable working the night shift, 5 days a week, from our office in Manyata Tech Park, Bangalore.
- Willingness to learn our dashboard, VoIP calling tool, and logging process (full training provided).
- Sales mindset: persistent but qualified, and comfortable handling objections or rebooking no-shows.

Nice to Have

- Prior experience in a US voice process, telecalling, or inside sales role.
- Experience in healthcare, dental, or medical appointment-setting processes.
- Familiarity with Meta Business Suite or monitoring lead ads.

📌 Lead Follow-Up Executive - US Dental Process (Bengaluru)
🏢 Tusk Support Partners
📍 Bengaluru