This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engagement Manager based in India.
This is a data-driven, customer-facing prospect focused on improving engagement, product adoption, and customer retention across SaaS solutions. You’ll investigate customer behavior and product usage to identify strategic and at-risk accounts. The role combines customer relationship management, analytics, product knowledge, and structured problem-solving. You’ll collaborate closely with Customer Success, Sales, Product, Solutions Engineering, and Engineering teams to resolve issues and improve the customer experience. You’ll also engage directly with U.S.-based customers, helping understand their needs and translating insights into actionable solutions. This remote role offers the opportunity to influence both customer outcomes and product development while working regularly across U.S. business hours.
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Accountabilities
Partner with Customer Success teams to identify strategic and at-risk customers,



assess engagement and adoption levels, and help develop actions that improve retention and customer outcomes.
Monitor customer and product usage data, dashboards, and engagement signals to identify declining adoption or potential churn risks.
Investigate individual customer behavior, account history, product usage, and other relevant data to determine root causes and develop clear recommendations.
Maintain a reliable, data-informed view of customers requiring attention and track whether interventions are improving engagement and reducing risk.
Participate in customer meetings, product discussions, presentations, and business reviews to understand customer goals, challenges, and concerns.
Bring recurring customer issues, feedback, enhancement requests, and product opportunities to Product Management and help validate potential solutions.
Work with Solutions Engineering and Engineering teams to t

📌 Customer Engagement Manager (India)
🏢 Jobgether
📍 India