As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.
With strong de-escalation skills and a customer-centered mindset, you will maintain a high level of
professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Primary Duties and Responsibilities:
Provide team with support and be available to answer questions
Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.
Handle customer escalations through completion.
Prepare monthly reports.
Manage team schedule.
Deliver new hire and continuous training courses.
Perform additional duties as assigned.

Skills Required:
Strong organizational skills
Excellent written and verbal communication skills




Ability to communicate effectively with internal and external customers
Proven ability to multi-task and manage timelines and deadlines
Pay close attention to detail, accuracy, and completeness
Ability to retain large amounts of information
Demonstrate strong problem-solving skills, and customer service skills
Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point
Ability to learn specialized software programs and navigate company databases
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Ability to use sound judgement to make positive decisions based on information gathered and analyzed

Education and Experience:
2+ years of Customer Service Supervisor experience, preferred
4+ years of customer service experience, strongly preferred
High scho

📌 Urgent Hiring for Team Leader (India)
🏢 Advait Techserve
📍 India