Key Responsibilities

Strategic Leadership

- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans. - Drive operational excellence across all properties. - Establish annual business plans, budgets, and operational targets for all units. - Lead expansion, pre-opening, and transition projects across the group. - Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group - Ensure consistent implementation of brand standards, SOPs, and guest service protocols - Monitor operational KPIs and drive performance improvements across all properties - Conduct regular property reviews and operational audits - Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

- Drive achievement of annual revenue and EBITDA/GOP target - Monitor departmental productivity, payroll percentages, and operational cost - Ensure optimal utilization of resources and budget - Review daily, weekly, and monthly business performance report - Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B; profitability - Lead cost-control initiatives without compromising guest experience

Guest Experience & Brand Standard

- Champion a culture of exceptional guest service across all properties - Monitor guest satisfaction scores, online reputation,



and review platforms - Drive service recovery initiatives and customer experience enhancement programs - Ensure consistent luxury hospitality standards across the portfolio

Leadership & Talent Development

- Lead, mentor, and develop General Managers and senior leadership teams - Build a high-performance culture focused on accountability and results - Drive succession planning and leadership development initiatives - Participate in key leadership hiring decisions across the group - Ensure strong employee engagement and retention practices

Operational Compliance & Risk Management

- Ensure compliance with statutory, legal, safety, and hospitality regulations - Oversee quality assurance, audit compliance, and risk mitigation measures - Ensure adherence to food safety, fire safety, and security standards - Manage crisis situations and business continuity planning

Pre-Opening & Expansion Projects

- Lead all hotel pre-opening activities from an operations perspective - Support project teams in planning manpower, operating supplies, equipment, and budgets - Ensure smooth launch and stabilization of current hotels and hospitality ventures - Develop operational readiness plans for all upcoming projects

Business Development Support

- Provide operational inputs for acquisitions, management contracts, and new developments - Participate in feasibility studies and market evaluations - Identify new business opportunities and operational efficiencies

📌 Vice President Operations (Kolkata)
🏢 Polo Hotels Group
📍 Kolkata