Job Summary Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments.

Key Responsibilities

- Handle tickets / service requests in SLA timelines
- Perform troubleshooting of network issues (LAN/WAN environments)
- Conduct root cause analysis (RCA) for incidents
- Ensure adherence to defined processes and operational guidelines
- Support installation, configuration, and migration activities
- Maintain maximum uptime as per SLA commitments
- Mentor and support junior team members

Additional Enrichment To make it more complete and ready for hiring, typical expectations also include:

Technical Skills

- Routing & Switching (Cisco)
- LAN / WAN / WLAN troubleshooting
- Routing protocols: OSPF, BGP, EIGRP
- VLAN, STP, ACL, NAT
- SD-WAN (preferred)
- Firewall basics (Cisco / Palo Alto)

Operational Scope

- Work in 24x7 / shift setting (if applicable)
- Follow ITIL practices (Incident / Change / Problem management)
- Work with global teams & vendors

Typical Qualification

- 4-7 years in Network Data domain
- Certification: CCNA (mandatory), CCNP (preferred)
- Experience in enterprise network support (NOC / Operations)

Skill Requirements Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments.

Key Responsibilities

- Handle tickets / service requests in SLA timelines
- Perform troubleshooting of network issues (LAN/WAN environments)
- Conduct root cause analysis (RCA) for incidents
- Ensure adherence to defined processes and operational guidelines
- Support installation, configuration, and migration activities
- Maintain maximum uptime as per SLA commitments
- Mentor and support junior team members

Additional Enrichment To make it more complete and ready for hiring,



typical expectations also include:

Technical Skills

- Routing & Switching (Cisco)
- LAN / WAN / WLAN troubleshooting
- Routing protocols: OSPF, BGP, EIGRP
- VLAN, STP, ACL, NAT
- SD-WAN (preferred)
- Firewall basics (Cisco / Palo Alto)

Operational Scope

- Work in 24x7 / shift workplace (if applicable)
- Follow ITIL practices (Incident / Change / Problem management)
- Work with global teams & vendors

Typical Qualification

- 4-7 years in Network Data domain
- Certification: CCNA (mandatory), CCNP (preferred)
- Experience in enterprise network support (NOC / Operations)

Other Requirements Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments.

Key Responsibilities

- Handle tickets / service requests in SLA timelines
- Perform troubleshooting of network issues (LAN/WAN environments)
- Conduct root cause analysis (RCA) for incidents
- Ensure adherence to defined processes and operational guidelines
- Support installation, configuration, and migration activities
- Maintain maximum uptime as per SLA commitments
- Mentor and support junior team members

Additional Enrichment To make it more complete and ready for hiring, typical expectations also include:

Technical Skills

- Routing & Switching (Cisco)
- LAN / WAN / WLAN troubleshooting
- Routing protocols: OSPF, BGP, EIGRP
- VLAN, STP, ACL, NAT
- SD-WAN (preferred)
- Firewall basics (Cisco / Palo Alto)

Operational Scope

- Work in 24x7 / shift environment (if applicable)
- Follow ITIL practices (Incident / Change / Problem management)
- Work with global teams & vendors

Typical Qualification

- 4-7 years in Network Data domain
- Certification: CCNA (mandatory), CCNP (preferred)
- Experience in enterprise network support (NOC / Operations)

📌 Track Manager - Wireless Networking (India)
🏢 HCL Technologies
📍 India