We're Hiring | Tech Team Lead - Database (Google/GCP)
Join our team and lead service operations for Google Cloud database support environments.
Location: Chennai
Experience: 6to 8 Years
Employment Type: Full time
What You'll Do
Monitor case flow, quality, queue performance, and SLA/SLO compliance
Drive operational excellence and process adherence
Lead coaching, onboarding, and training initiatives
Manage escalations and stakeholder communications
Analyze operational metrics and provide actionable insights
What We're Looking For
- Understanding of Database Technologies
- Strong Service Operations and Metrics knowledge
- Experience with Case Management Systems & Dashboards
- Reporting and Analytical Skills
- Excellent Communication and Stakeholder Management
Good to Have: Google Cloud certifications and Cloud/Managed Services experience.
If you're passionate about operational leadership and cloud support excellence, we'd love to hear from you!