Position: Team Lead - International Customer Support

Location: Malad, Mumbai

Salary: Up to ₹8 LPA

Shift: Rotational Shifts

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced Team Lead with a strong background in International Customer Support to lead and manage a team of customer service associates. The ideal candidate should possess excellent leadership, communication, and people management skills, with a proven track record of driving team performance and achieving operational targets.

Key Responsibilities

- Manage and lead a team of customer support associates in an international process. - Monitor team performance and ensure adherence to quality, productivity, and customer satisfaction metrics. - Conduct regular coaching sessions, feedback discussions, and performance reviews. - Handle escalations and provide timely resolution to customer concerns. - Prepare and share performance reports, MIS, and operational updates. - Drive employee engagement and foster a positive team environment. - Ensure compliance with company policies and process guidelines.



- Collaborate with internal stakeholders to improve service delivery and operational efficiency.

Eligibility Criteria

- Minimum 2+ years of experience as a Team Lead in an International Customer Support/Customer Service process. - Strong team management and stakeholder management skills. - Excellent verbal and written communication skills. - Experience in handling KPIs, SLAs, and operational metrics. - Ability to work in rotational shifts. - Immediate joiners will be given preference.

What We Offer

- Market-competitive salary package up to ₹8 LPA. - Growth opportunities in a dynamic work environment. - Exposure to international customer support operations. - Collaborative and performance-driven culture.

Location: Malad, Mumbai (Candidates must be comfortable with this location.)

Immediate Joiners Preferred

Contact HR: Neha

(phone hidden)

[email protected]

Note: Please apply only if you can join immediately and are willing to work from the Malad, Mumbai location.

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai