Company Description

Agent – Mail Operations (2+ Years Experience)

Role Summary:

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Key Responsibilities:

- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
- Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
- Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
- Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
- Adhere to SLAs, quality benchmarks,



and compliance standards in a 24x7 operational environment
- Collaborate with internal teams and external vendors for issue resolution and trend tracking

Qualifications

Required Skills & Qualifications:

- 2+ years of experience in email operations, Trust & Safety, or SOC environments
- Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
- Hands-on experience with Splunk for log analysis
- Solid analytical, investigative, and problem-solving skills
- Ability to work in shifts within a 24x7 environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Sr. Associate Account Management (Hyderabad)
🏢 Sutherland
📍 Hyderabad