– ServiceNow Manager (C1/Manager)

Location: Bangalore Hybrid 10 days in a month

Experience: 12+ Years

Shift: General Shift

Contract 2 hire

Position Summary

We are seeking an experienced ServiceNow Manager to lead large-scale ServiceNow engagements, driving both platform architecture and delivery excellence. The ideal candidate will be responsible for defining platform strategy, governing architecture standards, managing end-to-end program delivery, and leading cross-functional teams to deliver scalable, secure, and business-aligned ServiceNow solutions.

Key Responsibilities

Architecture & Technical Leadership

- Define and own the ServiceNow platform architecture, roadmap, and governance framework. - Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise standards. - Establish platform governance for instance strategy, cloning schedules, release management, Update Sets, and App Engine deployments. - Lead architecture reviews for CMDB, CSDM, integrations, data models, and custom applications. - Drive Technical Review Boards (TRB) and ensure adherence to ServiceNow best practices. - Define secure integration patterns using REST, SOAP, IntegrationHub, OAuth 2.0, SSO, and enterprise integration frameworks. - Minimize technical debt through governance and architectural oversight.

Delivery & Program Management

- Lead end-to-end ServiceNow implementation, enhancement, and transformation programs. - Manage project scope, timelines, budgets, resources, and delivery quality. - Drive Agile delivery practices including Sprint Planning, Stand-ups, Reviews, and Retrospectives. - Monitor project metrics such as velocity, burndown, resource utilization, and release readiness. - Identify and mitigate project risks, dependencies, and escalations. - Ensure successful deployment, adoption, and business value realization.

Stakeholder Management

- Act as the primary point of contact for business leaders and executive stakeholders.



- Translate business requirements into scalable ServiceNow capabilities. - Conduct steering committee meetings and executive-level reporting. - Align technology initiatives with business priorities and organizational goals.

Team Leadership

- Lead and mentor onsite and offshore ServiceNow teams. - Drive technical excellence, coding standards, and solution quality. - Conduct performance reviews, resource planning, and capability development. - Foster a culture of collaboration, innovation, and continuous improvement.

Required Experience

- 12+ years of overall IT experience. - 7+ years of ServiceNow implementation, architecture, and delivery experience. - Proven experience leading enterprise-scale ServiceNow programs. - Solid experience managing distributed and global delivery teams. - Demonstrated success delivering multi-module ServiceNow implementations.

Technical Skills

ServiceNow Platform

- ITSM - ITOM - HRSD - CSM - ITAM - SPM (Strategic Portfolio Management) - App Engine - Service Portal / Employee Center - Performance Analytics

Development & Architecture

- Advanced JavaScript - ServiceNow APIs - Script Includes - Flow Designer - IntegrationHub - Spoke Development - CMDB & Discovery - CSDM - Platform Security - ServiceNow Governance

Integrations

- REST APIs - SOAP APIs - OAuth 2.0 - Webhooks - SSO - Enterprise Integration Patterns

Delivery Tools

- Agile / Scrum - Jira - Azure DevOps - ServiceNow Agile 2.0 - PPM

Certifications

Mandatory

- ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD)

Preferred

- ServiceNow Certified Technical Architect (CTA) - ServiceNow Certified Master Architect (CMA) - Certified Implementation Specialist (CIS) - ITIL v4 Managing Professional - PMP or Scrum Master Certification

Key Soft Skills

- Executive Presence - Strategic Thinking - Stakeholder Management - Negotiation & Influencing Skills - Conflict Resolution - Leadership & Mentoring - Excellent Communication & Presentation Skills

📌 ServiceNow Manager (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru