We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues.

Preferred: Immediate Joiners

Key Responsibilities

- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system. - Diagnose and resolve technical hardware and software issues. - Escalate unresolved issues to the next level of support. - Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, Zendesk). - Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. - Provide support for common software and applications (e.g., Microsoft 365, Zoom, VPN, etc.). - Assist with onboarding/offboarding activities including account provisioning and hardware setup. - Follow standard procedures and document resolutions in the knowledge base. - Ensure SLAs and response time targets are met.



- Participate in IT projects and continuous improvement initiatives.

Required Qualifications

- 1-4 years of experience in an IT support or help desk workplace. - Strong knowledge of Windows and/or macOS operating systems. - Familiarity with Active Directory, Microsoft 365, and remote support tools. - Excellent problem-solving and multitasking abilities. - Strong written and verbal communication skills. - Customer-service oriented with a positive attitude.

Preferred Qualifications

- Experience with ITIL framework and best practices. - Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. - Familiarity with mobile device management (MDM) tools. - Exposure to cloud platforms (Azure, AWS) is a plus.

📌 Service Desk Analyst (Chennai)
🏢 Neurealm
📍 Chennai