INTERNATIONAL VOICE / NON VOICE is must

- Excellent Communication with International Voice Support experience. - Hands on experience in Mobility related Application & Desktop/General system related issues - Valuable experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. - In-depth experience knowledge on MS office/O365 - Experience in Telecom will be added advantage.

Roles & Responsibilities.

- To maintain high efficiency in handling escalated calls from L1 team. - To resolve tickets within agreed SLA of ticket volume and time - To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies - To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases - To update worklogs and follow shift for escalation process and process compliance - Handling all the queues efficiently and work towards case closure.

📌 Service Desk Analyst (Noida)
🏢 HCLTech
📍 Noida