Senior Engineer – Network Operations /n /n Job Title: Senior Engineer – Network Operations /n Department: Engineering and Operations /n Location: Mumbai /n Reporting: Manager Operations /n Job Type: Full Time /n Shift: Rotational Shift /n /n Senior Network Engineer with expertise in SDWAN, BGP, VPN, IPSLA based in Mumbai /n /n /n

- PRE-REQUISITES

/n /n Hands-on troubleshooting experience in Enterprise LAN/WAN workplace /n Strong technical subject matter expertise on the following: /n /n

- Cisco GSR routers and switches like Catalyst 3560/3750/4948

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- Juniper MX series routers and switches

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- SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet

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- Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

/n /n Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols /n Knowledge of MPLS, QoS and VoIP /n Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet /n Knowledge of security technologies /n Knowledge on scripting languages like Python /n Excellent communications skills and must have worked with Global customers and global carriers /n /n RESPONSIBILITIES /n /n

- Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.



This team provides 24x7 support, as well as provides training to junior engineers.

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- Remote management and monitor Network Operations

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- Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup

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- Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution

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- Create MOP/SOP and plan Change Management process

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- Perform Performance Tuning of network devices and create SOPs

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- Work with Telecommunication Service Providers to resolve escalated circuit problems

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- Plan and perform upgrade of firmware

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- Work with hardware/software vendors to resolve problems

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- Train and mentor juniors

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- Act as an SME SPOC for certain network products

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- Provide technical inputs for weekly/monthly customer service review reports

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- Any additional task given to the incumbent from time-to-time based on business needs

/n /n /n TRAINING AND CERTIFICATION /n /n

- CCNA, CCNP, JCNIA, JNCIS, JNCIP

/n /n /n EXPERIENCE /n /n

- Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment

/n /n /n EDUCATION /n /n

- Bachelor in Engineering - Computers/Electronics/Communication or related field

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- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

/n /n /n OTHER SKILLS /n /n

- Good communication skills - written as well as verbal

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- Passion to work on core technology platform

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- ITIL process awareness

/n /n /n INDGN2026

📌 Senior Network Engineer, SD-WAN - IXLI (Mumbai)
🏢 NTT Global Networks
📍 Mumbai