Please Note: This role needs good exp into GST configuration

Immediate joiners are preferred.

. Role Overview The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes.

The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.

- Key Responsibilities

A. Business Process Support (O2C)

- Support end-to-end Order-to-Cash processes:
- Inquiry / Quotation
- Sales Order creation
- Delivery & Picking
- Billing & Invoicing
- Credit Management
- Understand current business workflows and operational constraints.
- Identify gaps between business requirements and system behaviour.

B. Daily End-User Support
- Handle daily SAP SD incidents and service requests.
- Analyse and resolve errors in:
- Sales order processing
- Delivery creation and PGI
- Billing documents
- Pricing conditions
- Output determination (invoice, delivery note, packing list)
- Provide workarounds and permanent fixes for recurring issues.

C. Configuration & Issue Resolution
- Troubleshoot and maintain SD configurations:
- Pricing procedures & condition records
- Copy control
- Output determination
- Incompletion procedures
- Schedule lines
- Partner determination
- Identify configuration-related root causes and propose corrective actions.

D. Integration Support
- Support SD integration with:
- FI (account determination, revenue posting, tax)
- MM (ATP, delivery, stock, billing relevance)
- WM/EWM (picking, packing, delivery processing)
- Coordinate with FI/MM consultants for cross-module issues.

E. Master Data Support
- Support and validate:
- Customer master data
- Material master (sales views)
- Pricing and tax master data
- Assist users in correcting master data issues impacting transactions.

F.



Change & Enhancement Support
- Analyse business change requests and feasibility.
- Prepare functional specifications for enhancements.
- Support testing (UAT) and transport activities.
- Ensure proper documentation and change compliance.

3. Daily Responsibilities
- Resolve high-priority user issues impacting billing, dispatch, or sales.
- Monitor stuck deliveries, billing blocks, credit blocks.
- Support pricing/tax discrepancies.
- Coordinate with support lead for escalations.
- Update tickets in ITSM tools

4. Weekly / Periodic Responsibilities
- Participate in weekly support review meetings.
- Analyze recurring issues and prepare RCA.
- Support month-end billing and revenue closing activities.
- Conduct user training / refreshers on SD transactions.

5. Required Skills & Experience

Technical Skills

- 4–8 years of SAP SD experience (Support/AMS preferred).
- Strong understanding of O2C business processes.
- Hands-on experience in production issue handling.
- Valuable knowledge of pricing, tax, billing, credit management.
- Understanding of SD–FI and SD–MM integration.

Soft Skills
- Strong communication with business users.
- Ability to work under pressure during critical business cycles.
- Analytical and problem-solving mindset.
- Ownership and accountability for issues.

6. Tools & Systems
- SAP ECC / S/4HANA (SD)
- SAP GUI / Fiori
- ITSM tools (ServiceNow, JIRA, SAP Solution Manager)
- Basic knowledge of debugging / log analysis (functional level)

7. Key Deliverables
- Stable day-to-day SD operations.
- Reduced incident recurrence.
- Improved user satisfaction.
- Accurate documentation of issues and solutions.
- Support for continuous business improvement.

8. Preferred (Nice to Have)
- Experience in S/4HANA SD or S/4HANA Migration.
- Exposure to pricing routines, user exits, or enhancements.
- Experience with E-Invoicing / GST / regional tax compliance.
- Exposure to Fiori SD apps.

📌 SAP SD- GST Consultant (Bengaluru)
🏢 ETG
📍 Bengaluru