Job Title: Salesforce Service Cloud

Experience: 9–15 Years

Location: Bangalore

Work Model: Hybrid

Notice Period: Immediate to 15 Days

Employment Type: Full-time

Key Skills & Responsibilities

- 9–15 years of experience on the Salesforce platform.
- Strong experience in Salesforce Service Cloud.
- Hands-on experience with Omni-Channel, Routing, and debugging/testing.
- Minimum 3–4 end-to-end Service Cloud implementations.
- 5+ years of experience with Salesforce APIs – REST, SOAP, Bulk API, Metadata API.
- Strong hands-on experience in LWC, Aura, and JavaScript.
- Experience integrating Salesforce with third-party applications and AppExchange products.
- Experience with Salesforce deployment, CI/CD, and Jenkins.
- Robust understanding of data management, SQL/RDBMS, SOA principles, and scalable systems.
- Ability to communicate effectively with both technical and business teams.
- Experience following change management and deployment processes.

Mandatory Skills

- Salesforce Service Cloud
- Omni-Channel
- 3–4 End-to-End Service Cloud Implementations
- Salesforce Administrator Certification
- Service Cloud Certification
- Business Analyst-level experience
- LWC / Aura / JavaScript
- Salesforce REST/SOAP APIs

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📌 salesforce service cloud (Bengaluru)
🏢 Innovative Information Technologies
📍 Bengaluru