Position: QA Manager - Delivery Services /n Experience : 8+ years /n Location : Pune /n Shift Time :

- 2PM-11PM IST / 3PM-12AM IST /n /n Job Summary: /n We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, robust governance, and continuous improvement. /n /n Key Responsibilities: /n Leadership & People Management: /n /n
- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.

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- Build a high-performance team culture focused on accountability, innovation, and continuous improvement.

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- Mentor and develop team members through coaching, performance reviews, and growth planning.

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- Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

/n /n Transition from Delivery to People Management: /n /n

- Leverage delivery experience to align team objectives with business goals.

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- Apply delivery insights to optimize team efficiency, resource planning, and execution.

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- Bridge the gap between project execution and operational stability by fostering collaboration across departments.

/n /n IT Services & Operations Oversight: /n /n

- Manage and monitor IT service delivery performance against SLAs and KPIs.

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- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.





/n /n Process and Performance Optimization: /n /n

- Drive process improvements using metrics and data-driven decision-making.

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- Ensure compliance with ITIL/ISO/SOC standards in service operations.

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- Establish strong governance frameworks for delivery, testing, and support processes.

/n /n Required Qualifications: /n /n

- Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.

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- 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.

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- Strong QA and Data support background with experience in test management, automation tools, and quality metrics.

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- Proven experience in managing geographically distributed teams.

/n /n Technical & Professional Skills: /n /n

- Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool

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- Understanding of Agile, Scrum, and DevOps methodologies.

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- Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.

/n /n Preferred Certifications: /n /n

- ITIL Foundation or Intermediate

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- PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)

/n /n Soft Skills: /n /n

- Strong stakeholder and client communication skills.

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- Ability to translate business needs into operational goals.

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- Conflict resolution, team building, and change management skills.

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- Strategic thinking with a hands-on attitude.

/n /n What We Offer: /n /n

- A leadership role with real influence on team growth and delivery success.

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- Opportunities for long-term career development in a global IT services environment.

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- Flexible working options and a culture that values work-life balance.

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📌 Quality Assurance Manager (Pune)
🏢 Stratacent
📍 Pune