Key Responsibilities: -
- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter - sProvide constructive feedback and coaching to agents to improve performanc - eIdentify gaps in communication, process adherence and customer handlin - gPrepare and maintain quality reports, dashboards and analysis for leadershi - pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
R Qualification require
- d: Graduate in any str - eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc ess
📌 Quality Analyst (Jaipur)
🏢 TP
📍 Jaipur