: Work from OfficeShift: Da y ShiftWorking D ays: 6 DaysExperienc e: 1year ExperienceSalary: C ompetitive / As per experienceKey Respo nsibilities: Monitor and evaluate customer interactions/calls as per quality standards. Conduct regular quality audits and provide constructive feedback. Identif y process gaps and recommend improvements. Maintai n accurate quality reports and performance trackers. Work cl osely with Operations and Training teams to improve overall performance.
Ensure adherence to company policies, processes, and compliance guidelines.Requireme nts: Excelle nt communication skills with good command of English. Strong analytical and observation skills. Valuable knowledge o f MS Excel/Google Sheets. Ability to identify errors and provide actionable feedback.
- Prior Q A experience in BPO/Customer Support is preferred but not mandatory.
? Interested candidates can share their CVs.
📌 Quality Analyst (India)
🏢 RMak Solutions
📍 India
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