We’re Hiring | Quality Analyst – Customer Experience Team

? Location: Bangalore

? Job Type: Full-Time

?‍? Experience: 2+ Yea rs? Joining: Immediate Joiners Preferr

ed

? Job Overview

We are looking for a Quality Analyst to join our Customer Experience team. In this role, you will be responsible for auditing customer interactions across voice, chat, and ticketing/email channels, identifying what is going wrong and why, and translating those insights into actionable feedback and coaching.

Your w ork will directly contribute to improving agent performance, customer experience, and overall service qualit y.

✅ Key Requirements2+ years of experience as a Quality Analyst, preferably in a customer experience/contact center environmentExperie nce in auditing voice, chat, and email/ticket interactionsStrong analytical and communication skillsAbility to identify performance gaps and provide effective coaching feedbackEnglish and Hindi proficiency is essentialImmedia te joiners are preferr ed

? Interested candidates can share their updated resume at:[email protected]

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📌 Quality Analyst- Customer Experience Team (Kochi)
🏢 NarrowLabs Technologies Private
📍 Kochi