Key Responsibilities

- Provide product support for HRMS platforms to clients and internal stakeholders.
- Understand and support end-to-end HRMS processes within the system.
- Analyze reported issues, replicate scenarios, and provide timely resolutions.
- Coordinate with technical teams to resolve complex system or database-related issues.
- Assist customers through calls, emails, and support tickets with a customer-first

approach.
- Document common issues, solutions, and knowledge base articles.
- Monitor system performance and escalate critical issues when necessary.

Required Skills & Qualifications

● Bachelor's degree in Human Resources, Computer Applications, Business

Administration, or a related field.

- 1–4 years of experience in product support, preferably with HRMS platforms.




- Solid understanding of end-to-end recruitment processes and related HR operations.
- Strong problem-solving and troubleshooting skills.
- Valuable communication skills (both verbal and written).
- Customer-focused attitude with the ability to handle queries professionally.
- Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or

Zoho Recruit is a plus.

● Basic understanding of database queries and interpreting error logs (preferred).

Preferred Skills

- Exposure to ticketing tools or helpdesk systems.
- Ability to prioritize tasks and manage multiple client issues simultaneously.
- Analytical mindset with attention to detail.

📌 Product Support Specialist (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru