Patient Relationship Coordinator

Organisation: Crystal Eye Hospital

Reports to: Centre Manager / Business Head

Role SummaryWe are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up.

Candidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply.

Key Responsibilities

- Understand patients’ needs, concerns, lifestyle, and expectations.
- Explain hospital services and doctor-advised options in easy language.
- Coordinate consultations, investigations, procedures, and follow-ups.
- Reinforce the doctor’s advice without independently making clinical recommendations.
- Explain treatment estimates, packages, insurance, and payment options.
- Address non-clinical concerns and escalate medical questions to the doctor.
- Follow up with patients and support treatment or procedure bookings.
- Maintain accurate counselling, follow-up, and conversion records.
- Coordinate with doctors, optometrists, nurses, diagnostics, billing,



and other teams.
- Work towards patient-satisfaction, conversion, and revenue targets ethically.

Candidate Profile

- Graduate or diploma holder in any relevant discipline.
- Suitable backgrounds may include:
- Sales and relationship management
- Optometry
- Nursing
- Healthcare coordination
- Hospital administration
- Management and marketing
- Hospitality and customer service
- Healthcare experience is preferred but not mandatory.
- Former optometrists or nurses seeking a non-clinical, patient-facing role may apply.
- Strong communication, counselling, coordination, and follow-up skills.
- Empathetic, persuasive, organised, and comfortable working with targets.
- Willing to undergo training in eye-care services, counselling, and ethical sales.

Key Performance Indicators

- Patient satisfaction
- Treatment conversion and booking
- Follow-up effectiveness
- Counselling and documentation quality
- Ethical achievement of revenue targets

of the role, what success in the position looks like, and how this role fits into the organization overall.

📌 Patient Relationship Coordinator (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai