Job Title: Patient Care Executive - Online Dermatology Platform Location: Head Office, Sapat Global Health Private Limited (SGHPL), Mumbai Reports to: Clinic Manager/ Head - Medical Affairs Department: Medical Affairs Employment Type: Full Time Job Summary: The Patient Care Executive will engage with potential customers/patients who have shown interest in online dermatology services, guide them through available solutions (AI reports, prescriptions, video consultations), and convert them into paying customers, while ensuring a smooth, trustworthy patient experience with high customer satisfaction index.

Key Responsibilities: ● Call and follow up with inbound leads (website/app users who initiated skin assessments) - Educate patients about available services: o Free AI skin analysis reports o Paid dermatologist prescriptions o Video consultations with dermatologists

- Explain treatment benefits, timelines, and expected outcomes (without overpromising)
- Convert leads into paid consultations or prescription plans
- Guide users through app/website journey, including image upload and payment
- Address patient concerns related to skin conditions, privacy, pricing, and treatment efficacy
- Upsell relevant product packages (e.g., product baskets, follow-ups, skincare plans)
- Maintain accurate records in CRM (lead status, conversations, conversions)
- Coordinate with select patients to get testimonials to further build trust




- Coordinate with dermatologists/support team for seamless service delivery ● Ensure high patient satisfaction and retention Required Skills:
- Strong communication skills with a patient-first, empathetic approach
- Ability to simplify medical/skin-related information in layman terms
- Scientific sales and persuasion skills without being aggressive
- Confidence in handling sensitive topics (acne, hair loss, pigmentation, etc.)
- Basic understanding of skincare/dermatology concepts (training can be provided)
- Familiarity with CRM tools and tele-calling systems ● Multilingual ability (English + Hindi + regional language preferred) Preferred Education and Background:
- Science/ Pharmacy graduate (B Pharm/M Pharm)
- At least one year of experience in sales, telemedicine, healthcare, or wellness industry ● Prior exposure to dermatology/cosmetics/skincare is a plus Key Performance Indicators (KPIs):
- Turn Around Time (TAT)
- Lead-to-Conversion rate
- Revenue generated per agent
- Number of successful consultations booked
- Follow-up adherence rate
- Customer satisfaction score (CSAT)
- Number of customer testimonials
- Drop-off reduction in patient journey Do's & Expectations:
- Build trust , not just sales
- Avoid making unrealistic treatment claims
- Maintain patient confidentiality and professionalism
- Focus on education + conversion , not hard selling Work Workplace:
- Fast-growing digital health startup environment
- Target-driven with performance incentives
- Use of CRM, dialers, and patient management systems

📌 Patient Care Executive (Mumbai)
🏢 Sapat Global Health
📍 Mumbai