About the role

We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full-time position with the ability to work in the office.

Relevant certifications and experience will improve consideration chances for this position.

Key Responsibilities

- Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to our clients, explaining possible solutions, and
- ensuring that clients feel supported and valued
- Build lasting relationships with clients and other call center team members based on
- trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent
- and consistent customer service
- Maintain and update customer information as necessary in database
- Escalates calls to supervisor when necessary and appropriate
- Responsible for making outbound calls and regular follow up on leads assigned
- Ensure Zero compliance issues in terms of call quality
- Make outbound calls to prospective clients and convert them into customers

Desired Qualification
- Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound calling
- Excellent verbal communication skills, Team player, Attention to detail, Problem-solving

skills
- Exceptional customer service, active listening, and verbal & written communication skills,





and professional phone voice
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Strong time management and decision-making skills
- Adaptability and accountability
- Organizational skills including the ability to multitask, set priorities, and follow up promptly
- Should be flexible with night shifts
- Positive attitude and proactive approach
- Strong time management and decision-making skills

Perks of Joining :-

Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.

Impactful Role: Shape product decisions and enhance user experiences with data-driven insights.

Growth Opportunities: Learn and grow professionally in a fast-paced, collaborative environment.

Supportive Culture: Work with a team that values teamwork, mentorship, and professional development.

Competitive Benefits: Access comprehensive health, retirement, and other benefits to support your well-being.

Rewards and Recognitions: Demonstrate true dedication and be rewarded with annual bonuses and spot awards

Company Background

Silvermine Group is a 17 years old SaaS Company that's building E-commerce, SaaS companies in the loud for the US market and helping companies bring offline processes online, saving time and money. We bring up-to-date Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer's interests first.

Software Product offering from Silvermine Group eform2290 and emcs150

Website: Silvermine Group Products: eform2290 and emcs150

Apply on: Location: Bangalore

📌 Outbound Specialist (US Voice Process) (Bengaluru)
🏢 Silvermine Group
📍 Bengaluru