Serve as first-line support for all PTM module users covering manufacturing execution, inventory management, and quality management queries. inventory management is must

- Handle common PTM incidents: BOM lookup errors, production order queries, inventory discrepancies, and lot-traceability report failures
- Complete Cook-specific ISO 13485 quality awareness training before accessing live PTM production data (regulatory requirement)
- Escalate quality-impacting PTM incidents immediately to T2-03 PTM Tier 2 Specialist with full incident documentation
- Log all PTM incidents in ServiceNow with correct quality-impact flag for regulatory audit trail compliance
- Work in rotating shifts to maintain 24x7 PTM module coverage aligned to Cook's manufacturing operations calendar

NICE TO HAVE / VALUE-ADD:

- Prior experience in manufacturing or supply chain ERP support (Oracle SCM, SAP PP/MM, or equivalent)
- Understanding of medical device lot traceability requirements and FDA device history record (DHR) concepts

📌 Oracle Fusion PTM (India)
🏢 Creeno Solutions Private
📍 India