Current Role –

- Operation Manager | ICICI Lombard (Motor CPU)

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- Handling motor policy endorsements, cancellations & refunds.

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- Performing quality checks on OEM & internal systems within TAT.

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- Resolving policy servicing and refund-related queries.

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- Coordinating with Sales, Underwriting &
- CPT teams.

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- Preparing weekly MIS and refund tracker reports.

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- Managing pending cases and ensuring timely resolution.

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- Collaborating with OEM partners like Maruti, Hyundai, Toyota, Kia, MG, Hero &
- TVS.

Previous Role –
- Operation Manager | Bharti AXA

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- Created and maintained Excel MIS &
- SFDC reports.

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- Supported customer service operations and case management.

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- Tracked operational performance and ensured timely issue resolution.

Qualifications

- Bachelor's degree or equivalent experience
- Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized
- Solid leadership skills

📌 Opration manager (Mumbai)
🏢 ICICI Lombard
📍 Mumbai