HCLTech Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai

Location : Chennai

Shift - US Shift

Designation & Experience:

Associate Manager- 8 to 13 Years

Senior Manager - 13 to 17 Years

RESPONSIBILITIES

- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities. - Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. - Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents. - Ensure proper integration with operations for effective execution of end-to-end processes. - Maintain quality and efficiency measures within the team in accordance with service level agreements. - Provide coaching and feedback to direct reports to ensure satisfactory performance levels. - Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements. - Identify and recommend operational and technological tools to improve efficiency. - Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency. - Establish and maintain effective work procedures. - Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge. - Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.



- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process. - Review and ensure processes comply with internal policies and external regulations. - Address escalated issues regarding performance and quality. - Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters. - Interface and coordinate with various stakeholders.

SKILLS AND COMPETENCIES

- Exceptional leadership skills, including the ability to manage through a shared vision and path to success - Ability to create, communicate and manage SLA metrics that support operational targets - Excellent problem solving skills and ability to use valuable judgment to make decisions - Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management - Exceptional verbal and written communication skills - Exceptional customer service abilities to handle difficult customers - Proficiency in Microsoft Office suite - Work effectively in a team environment - Strong time management and organizational skills

FORMAL EDUCATION AND EXPERIENCE

- Graduation in any stream - Healthcare AR calling experience preferred.

Note

- Looking for candidate with an immediate to 45-day notice period. - Candidates must have complete set of relieving/Experience letters from all previous employers

Interested candidates, kindly register below link HCLTech _ US Healthcare _Medical billing _AM/SM – Fill out form

📌 Opening for US Healthcare Medical Billing Associate Manager/Senior Manager _Chennai (Chennai)
🏢 HCLTech
📍 Chennai