Responsibilities Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wirelessequipment for availability and performance.

Server monitoring: Track server health, CPU/memory utilization, andescalate hardware/software alerts.

Ticket handling: Follow SOPs for incident logging, categorization, andresolution; update tickets with accurate status.

Escalation management: Escalate unresolved issues to L2/L3 teams perdefined SLA timelines.

ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,and update stakeholders.

Vendor coordination: Liaise with hardware/software vendors for RMA,patching, and support cases.

SOP compliance: Ensure all actions are aligned with documented SOPs andgovernance standards.

Skills &

Qualifications Basic knowledge of network devices (switches, routers, firewalls) and servermonitoring tools. Familiarity with ticketing systems (Service Now, Remedy, Jira, etc.). Robust communication skills for ISP/vendor coordination.

Certifications preferred: Comp TIA Network+, CCNA (entry-level), or equivalent.

📌 Noc Monitoring (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu