Job Title

MIS Analyst (Call Center Operations) Job Type:

Full-time, On-site Location:

Jaipur, Rajasthan Experience Level:

2–4 Years

Job Summary We are seeking an operational

MIS Analyst to take full ownership of our call center data pipeline in

Jaipur . In this role, you will be the bridge between raw data collection and daily business execution. Your responsibilities will range from extracting data across multiple sources and managing agent lead assignments , to calculating incentives and schedule adherence while ensuring seamless daily report sharing across all internal communications channels.

Key Day-to-Day Responsibilities Data Extraction & Consolidation:

Daily collect, export, and merge raw data from multiple sources (CRM, dialer logs, cloud databases, and manual spreadsheets). Lead Management:

Clean, filter, and dynamically assign and manage lead distribution to agents based on campaign rules, skill sets, and dialer quotas. Daily MIS Reporting:

Sort and verify daily performance data, then generate and share critical operational reports across group emails and internal chat spaces

(Teams/Slack/WhatsApp groups).



Incentive Calculation:

Calculate accurate monthly and weekly agent incentives by mapping individual sales/support KPIs against target slabs. Adherence Tracking:

Measure and report on agent schedule adherence , login hours, break times, and shrinkage to help operational leads maximize queue efficiency.

Required Skills & Qualifications Advanced MS Excel:

Mastery of VLOOKUP, XLOOKUP, Pivot Tables, Power Query, and basic automation for sorting and exporting data. Lead Management Expertise:

Prior experience handling lead lists, deduplication workflows, and dialer upload formats. Communication & Collaboration:

Excellent written English for drafting skilled updates inside group emails and internal communication spaces . Strong Mathematical Skills:

Exceptional accuracy when calculating performance percentages, attendance adherence, and financial incentive payouts. Call Center Familiarity:

Prior experience in a BPO or call center environment in Jaipur is highly preferred.

📌 MIS Analyst (Jaipur)
🏢 Cognitive Nest Tech Solutions
📍 Jaipur