Title: Microsoft Dynamics 365 CRM Tech Lead / Technical Architect.

Location: PAN INDIA

EXP: 14-20 years

Virtual interview.

Job Summary

We are looking for an experienced Microsoft Dynamics 365 CRM Tech Lead / Technical Architect with strong expertise in designing and delivering large-scale CRM solutions. The ideal candidate should have successfully implemented multiple Dynamics CRM/D365 CE engagements, possess robust AI integration knowledge, and have extensive client-facing and solution architecture experience in SaaS environments.

Key Responsibilities

- Lead the architecture, design, and implementation of Microsoft Dynamics 365 CRM/Customer Engagement solutions. - Drive end-to-end solution delivery across Sales, Customer Service, Marketing, and Field Service modules. - Architect scalable SaaS-based CRM solutions aligned with business objectives. - Design and implement AI-enabled CRM capabilities using Microsoft Copilot, Azure AI Services, Power Platform AI Builder, and Generative AI solutions.



- Work closely with business stakeholders to gather requirements and translate them into technical solutions. - Lead client workshops, solution discussions, architecture reviews, and technical presentations. - Mentor development teams and ensure adherence to best practices and coding standards. - Collaborate with integration, cloud, and data teams for enterprise-wide solutions. - Prepare solution architecture documents, HLDs, LLDs, and technical proposals.

Mandatory Skills

- Minimum 5 Microsoft Dynamics CRM / Dynamics 365 CE implementation projects - Experience as Technical Architect in at least 3 SaaS engagements - Microsoft Dynamics 365 CRM / CE - Power Platform (Power Apps, Power Automate) - AI & Generative AI integration within CRM solutions - Azure AI Services / Azure OpenAI - CRM Customization & Configuration - C#, .NET, JavaScript, Plugins, Workflows - Solution Architecture & Design - Client Stakeholder Management - Strong Communication Skills - Business Domain Expertise

📌 Microsoft Dynamics 365 CRM Tech Lead / Technical Architect. (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad