THERAPIST with Min 2 years of experience should apply

Operations

- To assist in the smooth and efficient operation of the spa area. - To report to work punctually 15 minutes before your shift in proper uniform. - Follow grooming standards as laid down by the hotel/spa as per the Hyatt Look policy - To provide a courteous, professional, efficient and adaptable service at all times, following Hyatt Place Hyderabad Standards of Performance. - To perform all duties and tasks in the assigned Place of Work to the standard set.

Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

- To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned.

- Perform all Spa treatments, as certified/trained to do so.

- Be on time for appointments and thoroughly review appointments after completing each therapy.

- Keep work area clean and neat at all times.

- Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the villa pantry/work area.

Preparation of kits as required/needed.

- The ability to courteously interact and answer all facility related questions with members and guests.

- Assist in the co‐ordination of Body Tech. services with other spa programms - Ensure being up to date with current trends in spa treatment industry.

- Serve as catalyst to promote spa services to members and hotel guests.

- Maintain current professional licenses as appropriate - Report dysfunctional equipment to Housekeeping Manager.

- Work with the Body Tech.

Supervisor in the formulation of plans for projects and other spa areas. - Ensure individual is well versed in all aspects of the Spa's operations i.e. Business telephone usage, Guest relations, Spa services (massage, loofah, facial, etc.), Retail sales...

Administration

- Maintains the Daily Log Book system.



- Reports "Lost and Found" items. - Respond to all telephone calls and enquiries in a timely and professional manner. Initiate the taking and the distribution of messages if the contacts are unavailable. - To respond to any change in the spa as indicated by the industry, company or the resort. - Ensure the maintenance of a five star environment and positive first impression for all guests. - To report any difficulties or problems within the spa to the Housekeeping Manager. - To ensure that all departmental reports and correspondence are completed punctually and accurately. - To actively promote and sell all available services. - To assist in the review of all administrative policies and procedures relating to the treatment standards and continually looking for methods to improve as required. - Adherence to Standard Operating Procedures Manual. - To maintain inventory of supplies for the operations of the treatment rooms. - To maintain accurate as required by provincial regulations. - To attend weekly/monthly departmental communication meetings

Health and Safety

- Follow and ensure that all employees follow all safety procedures and practices. - Adherence of departmental Emergency Procedures/Safety Manual. - Ensure all departments adhere to all safety practices of THE HOTEL. - Maintain equipment for face and body techniques and personal equipment in safe working order.

Financial Responsibilities

- Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
- To ensure efficient billing of service to clients.





Employee Relations:
- To ensure the spa therapist section maintains a positive relationship with all departments in the Spa and Hotel.
- Responsible for being trained in all facility operations.
- To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety.
- Responsible for understanding all Spa departments training in pertinent emergency procedures and ensuring all departments are well versed in Salon operations (cross training).
- To ensure all employees adhere to all hotel standards as stated in the employee handbook.

Guest Service:
- To ensure guest/member satisfaction at all times by ensuring that safety and service is always the Spa's first priority. - Provides excellent service to internal customers as appropriate. - Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. - Maintains positive guest and colleague interactions with good working relationships. - Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. - Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services - Greet and assist guests with treatment activity. - Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums. - Be familiar with product knowledge of all outlets and departments - Pro-active in seeking guest contact and maintaining excellent public relations. - Ensure that guest history records are up to date at all times.

Personnel

- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

Other Duties

- Ensure cross‐trained in all spa departments. - To carry out any other duties and responsibilities as assigned.

📌 Massage Therapist (Hyderabad)
🏢 Hyatt Place Hyderabad Banjara Hills
📍 Hyderabad