Portal Development &

- Testing

- End to End Testing of new portal developments and raising queries.
- Providing input, suggestions, and monitoring updates on development.
- Providing training on the Portal to TMCs / Travel Agents / Travellers and Travel Managers.
- Preparing scenarios for process finalization, supporting Travelscape and SBT queries, and following up on developer observations and solutions.

Travelscape Master Maintenance

- Updating approval matrices and airline discount matrices in Travelscape.
- Managing the Airline Master and unit-TMC mapping.
- Supporting the launch of Travelscape for current units.

Employee Query Handling

- Training travelers to raise Travel Requests (TR) or Ms Teams or on call.
- Generating TRs in the portal for travelers unable to access it.
- Supporting TEMS/ITEMS queries and creating outsider profiles.

Quotation &

- Invoice Management

- Close monitoring international fares from TMCs and convincing travelers to take lower fares.

If High

Fare variance approval is documented.

- Approving international quotations and handling approvals on behalf of others with valid documents.
- Handling international invoice and credit note approvals (Shubhyatra/Travelscape) and supporting domestic TR approvals on a need basis.
- Analyzing mismatch invoices in Travelscape.

TMC Queries &





- CIP/VIP Bookings

- Supporting all TMCs in sorting queries and monitoring pending invoice files to find root causes for non-updation.
- Monitoring international travel for VIPs and coordinating tours.

Airline &

- Commercial Support

- Coordinating legalization and filing hardcopies.
- Performing fare monitoring analysis, taking screenshots, and providing inputs for proposed current corporate deals.
- Maintaining trackers and building relationships with airline representatives.

Audit &

- Compliance

- Self-auditing files from agents and analyzing/updating audit-related queries.
- Verifying Domestic and International Air and Rail invoice requirements (including approval matrix, premium economy/business class data, fare jumps, dupe bookings, and booking patterns).
- Reviewing credit note requirements for air and rail (cancellation patterns, no-show approvals, high cancellation charges, and management fee differences).
- Managing visa and miscellaneous invoice requirements (submission dates, visa types, single/multiple entry status, fee breakdowns, and 3rd-party invoice support).
- Enforcing compliance standards covering forms of payment, UATP/Non-UATP usage, swiping methods, and cancellation charge breakups.

📌 Manager - Corporate Travel & Facility (Mumbai)
🏢 Larsen u0026 Toubro
📍 Mumbai