Role: Lead ServiceNow Developer

Location: Pune, Gurgaon & Bangalore

Experience: 8 to 10 Years

Immediate Joiners Only

US shift (5:30 PM – 2:30 AM)

Technical Leadership

- Lead the design, development, and deployment of ServiceNow solutions across multiple modules.
- Serve as the primary technical lead for complex platform enhancements and transformational initiatives.
- Provide technical direction and establish development standards, best practices, and code quality guidelines.
- Conduct architecture reviews, design reviews, and code reviews.
- Mentor developers and support capability growth across the platform team.

Solution Development

- Independently analyze business requirements and translate them into scalable technical solutions.
- Develop and maintain custom applications, workflows, integrations, and automation capabilities.
- Configure and customize ServiceNow using:

o Flow Designer o Integration Hub o Business Rules o Script Includes o UI Policies o Client Scripts o Catalog Items o Record Producers o Service Portal o Agent Workspace

Platform Engineering

- Design and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and

Integration Hub.
- Support platform upgrades, patch management, and release deployments.




- Optimize platform performance, maintainability, and scalability.
- Drive technical debt reduction and platform modernization initiatives.

Collaboration & Delivery
- Partner with Business Analysts, Architects, and Business Stakeholders to define solutions.
- Lead technical workshops and solution discussions.
- Provide effort estimates and delivery planning support.
- Support production incident resolution and root cause analysis.

Governance & Compliance
- Ensure solutions align with enterprise architecture standards and ServiceNow best practices.
- Follow security, audit, compliance, and change management processes.
- Contribute to platform documentation, knowledge management, and operational excellence initiatives.

Required Experience

- 10+ years of software development experience.
- 8+ years of hands-on ServiceNow development experience.
- Proven experience leading enterprise-scale ServiceNow implementations.
- Solid experience working independently with globally distributed teams.
- Demonstrated ability to own technical delivery from requirements through deployment.
- Experience operating in Agile delivery environments.

📌 Lead ServiceNow Developer (Maharashtra)
🏢 Innova ESI
📍 Maharashtra