Role: Lead –

- HR Operations

Experience - 8 to 10 years

Manager HR operations will be responsible for leading the delivery, governance, compliance, and continuous improvement of HR operational processes across the GCC.

The role ensures productive, compliant, and employee-centric HR service delivery while establishing strong process controls, governance mechanisms, and operational excellence standards that support the GCC's growth and maturity.

The role will also play a key part in building scalable HR operational frameworks, strengthening compliance and audit readiness, and supporting the organization's continued growth.

Key Responsibilities

- HR Operations &
- Service Delivery


- Lead end-to-end HR operations including onboarding, offboarding, employee lifecycle management, documentation, payroll coordination, leave & attendance management, HR data management, and HR systems administration.


- Ensure timely, accurate, and seamless delivery of HR operational services.


- Act as the primary escalation point for complex HR operational issues.


- Establish and monitor service levels (SLAs) to drive operational excellence.


- Build scalable HR operational processes and service delivery models that support the evolving needs of a growing GCC.

- Governance, Compliance &
- Risk Management


- Establish governance, review mechanisms, and operational controls across all HR processes.


- Develop and maintain SOPs and process documentation


- Ensure compliance with applicable labour laws, statutory requirements, company policies, and audit requirements.


- Lead HR compliance activities by maintaining statutory compliance calendars and ensuring adherence to regulatory and internal governance requirements.






- Plan, coordinate, and manage internal and external HR audits, ensuring audit readiness through robust documentation, timely closure of audit observations, and implementation of corrective actions.


- Monitor regulatory changes and drive implementation of relevant process updates.


- Identify and mitigate operational and compliance risks.

- Process Excellence &
- Continuous Improvement


- Drive process standardization, automation, and continuous improvement initiatives.


- Leverage technology and digital tools to improve efficiency and employee experience.


- Monitor service quality and operational performance through defined metrics and dashboards.

- Data, Reporting &
- Insights


- Ensure integrity, accuracy, and confidentiality of employee data and HR records.


- Develop and maintain dashboards and reports


- Generate insights and recommendations to improve operational effectiveness and decision-making.

- GCC Capability Building


- Build scalable HR operational frameworks to support GCC growth


- Drive post-entity creation HR operational initiatives, including implementation of HR policies, statutory registrations, HR compliance frameworks, HRIS setup and optimization, payroll governance, employee documentation, and operational readiness.






- Establish and continuously enhance HR operating models, SOPs, SLAs, and governance mechanisms to support business growth and operational maturity.


- Reduce dependency on individual resources through process standardization,

documentation, cross-training, and knowledge management practices.



- Partner with HRBPs, COEs, Finance, IT, and global stakeholders to deliver a consistent employee experience and strengthen operational governance.


- Drive a culture of operational excellence, accountability, and continuous improvement within the HR function.

Experience

 8–12 years of progressive HR Operations experience.



Experience in a Global Capability Center (GCC), Shared Services, or a fast-growing organization is preferred.



- Hands-on experience in HR compliance, statutory requirements, governance, and internal/external HR audits.



Experience in setting up or scaling HR Operations, particularly during post-entity creation or organizational growth phases, will be highly preferred.

Skills &

- Competencies


- Strong HR Operations and employee lifecycle management expertise


- Knowledge of Indian labour laws, statutory compliance, and audit requirements



Experience in process governance, controls, and service delivery management



Experience in HR compliance, audit management, and operational governance.



Experience in setting up and scaling HR Operations for a growing organization or

GCC.



- HR systems/HRIS expertise, data management, and reporting capabilities


- Process improvement, automation, and digital mindset


- Strong stakeholder management, problem-solving, and analytical skills

📌 Lead - HR Operations (Bengaluru)
🏢 Bridgestone Americas
📍 Bengaluru