Technology Operations Analyst – IT Help Desk / International Technical Support

Location: Bangalore / Hyderabad

Experience: 6 Months+ / 1+ Year

Immediate Joiners Preferred

Employment: Contract-to-Hire | Artech Payroll

Shift: Rotational Shifts, including Night Shifts

Cab Facility Available

About the Role

We are looking for IT Technical Support / Help Desk professionals with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement

International Voice Technical Support experience is MANDATORY.

Candidates should have experience handling international technical support calls and must have excellent English communication skills.

Key Skills

- International Technical Voice Support - IT Help Desk / Service Desk / Desktop Support - Windows troubleshooting - Active Directory - ServiceNow / IT ticketing tools - Hardware & software troubleshooting - Basic network troubleshooting - VPN, DNS, DHCP - Remote Desktop / Remote Support - Outlook troubleshooting - BitLocker basics - Windows Event Logs - Printer and peripheral troubleshooting - Basic ITIL / ITSM knowledge - Excellent verbal and written English communication

What You Will Do

- Handle inbound international technical support calls - Troubleshoot user issues related to hardware, software and networking - Diagnose and resolve Windows and application-related issues - Support Active Directory-related user issues such as account/password problems - Troubleshoot Outlook and connectivity issues - Handle VPN, DNS and DHCP-related basic troubleshooting - Provide remote technical assistance to end users - Log,



update and track incidents/requests in ServiceNow - Follow troubleshooting procedures and SLA requirements - Escalate issues to appropriate L2/L3 teams when required - Maintain proper ticket documentation and provide regular updates to users

Candidate Profile

We are looking for candidates who have:

- 6 Months+ / 1+ Year relevant technical support experience
- International Voice Technical Support experience
- Solid IT troubleshooting knowledge
- Excellent English communication
- Customer-handling skills
- Willingness to work rotational/night shifts
- Willingness to work from Bangalore or Hyderabad
- Immediate joining / short notice preferred

Please DO NOT Apply If:
- You are a fresher - Your experience is only domestic voice support - You have only BPO/customer service experience without technical support - You do not have International Voice Technical Support experience - You are not comfortable with rotational/night shifts - Your communication skills are not suitable for international voice support

Why Consider This Opportunity?

- Technology Operations / IT Support role - International technical support environment - Contract-to-Hire opportunity - Artech payroll - Cab facility - Opportunity to work in an enterprise technology environment To Apply: Send your updated resume to [email protected]

If you're interested, please reply with the following details:

- Updated Resume - Total Experience - Relevant IT Help Desk/Desktop Support Experience - Current Company - Current CTC - Expected CTC - Notice Period - Current Location - Preferred Location (Hyderabad/Bangalore) - Are you comfortable with Rotational/Night Shifts? (Yes/No)

IMPORTANT: Please apply ONLY if you match ALL mandatory criteria, especially International Technical Voice Support + IT technical troubleshooting + excellent English communication + shift flexibility + location.

Not looking for a change? Relevant referrals matching ALL criteria are welcome.

📌 Information Technology Technical Support (Bengaluru)
🏢 Artech
📍 Bengaluru