We are hiring!!!

Position: Desktop Support Engineer

Experience: 1–2 Years

Location: Mohali

Employment Type: Full-Time

Shift: Rotational / As per business requirement

Joining: Immediate Joiners Preferred

Role Overview:

We are looking for a skilled and customer-focused Desktop Support Engineer to provide day-to-day technical assistance to end users and ensure the smooth functioning of desktops, laptops, applications, peripherals, and basic network connectivity.

The ideal candidate should have hands-on experience in Windows troubleshooting, hardware/software support, MS Office, basic networking, ticket management, and onsite IT support.

Key Responsibilities:

- Provide L1/L2 desktop and onsite technical support to end users.
- Install, configure, maintain, and troubleshoot Windows desktops, laptops, and operating systems.
- Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, monitors, and other peripherals.
- Install, configure, and troubleshoot MS Office 365, Outlook, Teams, browsers, antivirus, and business applications.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network connectivity issues.
- Perform software installation, configuration, updates, patching, and routine system maintenance.
- Assist users with password, account, and access-related issues in coordination with relevant teams.
- Log, update, monitor, and close incidents and service requests through the IT ticketing system.
- Perform IMAC activities – Install, Move, Add, and Change as required.
- Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and IT assets.




- Escalate complex technical issues to appropriate L2/L3, Network, System, or Application teams.
- Coordinate with OEMs/vendors for hardware repair, replacement, and warranty-related issues.
- Follow defined SOPs, IT policies, security guidelines, and SLA requirements.
- Maintain professional communication with users and ensure timely resolution of reported issues.

Required Skills:

- Diploma/Bachelor's degree in IT, Computer Science, or a related field.
- 1–2 years of experience in Desktop Support, IT Support, Service Desk, or Technical Support.
- Hands-on experience with Windows 10/11 installation, configuration, and troubleshooting.
- Good knowledge of MS Office 365, Outlook, Teams, and common business applications.
- Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Hands-on experience in troubleshooting desktop/laptop hardware and peripherals.
- Familiarity with IT ticketing tools and incident management processes.
- Solid troubleshooting and problem-solving skills.
- Excellent communication and customer-handling skills.
- Ability to work independently as well as collaboratively within a team.
- Willingness to work in rotational shifts, as per business requirements.

Preferred Skills:

- Basic knowledge of Active Directory and user/account management.
- Exposure to Microsoft 365 administration/support.
- Understanding of ITIL and SLA-based support processes.
- Experience with IT asset management and inventory tracking.
- Exposure to remote support tools and endpoint management solutions.

? How to ApplyInterested candidates can share their updated resumes at:

? [email protected]

📌 Information Technology Technician (India)
🏢 Digitech Squad
📍 India